Head of Client Development

Whatever our clients do, wherever they operate in the world, we add real depth to their talent assessment activities. With a versatile portfolio of ground-breaking solutions, global experience and local knowledge, we help our clients to better understand their people, predict performance and achieve great results.

We are now approaching the next stage in our commercial development and are seeking an experienced and energetic client services leader to enhance and elevate our client development activity.

What you'll be doing...

 

  • Establish an organisation-wide client development program designed to both deepen and broaden client relationships and drive commercial growth

  • Drive company-wide and local initiatives to expand the business and drive client excellence.

  • Develop a deep knowledge of our solutions; continuing to build the skills and expertise of our client development professionals.

  • Achieve revenue targets by connecting client organisations to solutions.

  • Partner with Business development professionals to support operational execution of new client sales.

  • Interact with senior executives and key contacts in target accounts to both build rapport and understand their key business/leadership and talent development needs.

  • Identify opportunities by leveraging existing contacts and generating leads in complex buying situations.

  • Prepares complex proposals and solutions that require creativity, entrepreneurialism and specialist knowledge.

  • Developing a comprehensive training plan for our client development professionals.

What you'll bring...

 

Experience

  • Previous experience working in a senior client services / account management role, ideally in an international context

  • Ideally, substantial track record in HR/Talent/Leadership consultancy or B2B software sales

  • Proven track record of growing business with large customer accounts.

  • Experience of devising, developing and monitoring key account plans and managing performance against key performance indicators

  • Strong management skills and a natural leader and motivator of people.

  • Strong interpersonal skills and an ability to build rapport with customers.

  • Hardworking with a strong work ethic.

  • Known for producing high quality, timely work that meets or exceeds stakeholder expectations

 

Skills

  • Ability to work with colleagues to develop compelling approaches that unlock value for clients

  • Ability to identify new ways to grow accounts through leveraging relationships, moving into new business areas and expanding geographic reach

  • Excellent verbal and written communication skills and the ability to deal with senior executives on complex business issues

  • Strong interpersonal and team skills required for client and internal interactions

  • High degree of IT literacy

 

Qualifications

  • Bachelor’s degree in Business/Commerce, Human Resources or Psychology.

  • Additional qualifications in client relationship management or a related area would be a bonus.

 

Qualities

  • Ability to establish instant credibility with leaders and local business developers

  • Significant drive and determination to achieve commercial goals

  • Excellent relationship development skills

  • Organised, disciplined systematic, thorough and analytical

  • Motivated to work internationally and apply a truly international lens to work

  • Ability to work under pressure

What we're offering...

 

  • Opportunity to make a significant impact on the organisation’s client development capability

  • High level of exposure to senior leadership

  • A truly International working environment giving you exposure to multi-cultural projects

  • 25 Days holiday, plus bank holidays

  • Competitive salary

  • Benefits package including family private medical cover, pension scheme, income protection and travel subsidy